Pueblo Bonito Emerald Luxury Villas & Spa All Inclusive, Mazatlan
About the Resort
Pueblo Bonito Emerald Luxury Villas & Spa All Inclusive is an elegant gem situated on 20 acres overlooking the Pacific Ocean in Mazatlán, Mexico. The resort is renowned for its neoclassical architecture that evokes the charm of Old Mazatlán while being named the 'Top Resort in Mazatlán' by readers of Condé Nast Traveler. It features a private beach and lush gardens, making it a tranquil retreat surrounded by natural beauty. Guests can indulge in one of the top Mazatlán spas, which offers a range of rejuvenating treatments.
Location
Located 40 km from General Rafael Buelna International Airport, the resort offers
Rooms
Each of the 378 beautiful junior and master suites features a
Eat & Drink
The resort boasts five onsite restaurants that serve a variety of cuisines, including traditional Mexican dishes and international fare. Guests can enjoy breakfast buffets and
Leisure & Business
Pueblo Bonito Emerald offers extensive leisure options, including a top-rated spa and multiple
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Getting around
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Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Luggage storage
- Currency exchange
- ATM/Cash machine
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
Guest Parking
- Cookware/ Kitchen utensils
Services
- Free shuttle service
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Fax/Photocopying
Children
- Cots
- Kids club
- Game room
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Garden area
- BBQ facilities
- Spa & wellness centre
- Sauna
- Jacuzzi
- Massage
- Pool with view
Room features
- Air conditioning
- Heating
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Cookware/ Kitchen utensils
Location
Reviews and Ratings
Emerald Bay is a beautiful resort with a vibrant atmosphere and stunning facilities. While the rooms are lovely and clean, I noticed a decline in service quality, especially during busier times. The dining options, particularly at the Bistro, felt limited, and some amenities were lacking, like uncomfortable pool chairs and no shuttle service to other resorts. However, the staff that did shine, mainly at Angelo’s and the fitness area, made a positive impact on our experience.
My stay at Pueblo Bonito Emerald Bay was a mix of wonderful service and a few drawbacks. The staff were incredibly attentive and went out of their way to ensure we had a great time, especially during our family reunion. The location was beautiful, and the amenities were enjoyable, but I did notice some areas for improvement in dining and comfort around the pool. Overall, it was a memorable experience, though a few services could be enhanced.
Emerald Bay Estates is a true gem for anyone looking for luxurious amenities and top-notch service in Mazatlán. The grounds are breathtaking, and I felt welcomed from the moment I arrived. The staff, especially, went out of their way to ensure I had a worry-free vacation. I loved that we had access to countless activities right on the resort. The only downside was that I didn’t want to leave at the end of my stay!
Emerald Estates is a true paradise where every detail is thought out for guests to fully enjoy their stay. The staff makes every visit memorable by pampering guests from the moment they arrive and offering personalized service, ensuring that every need is met promptly and with a smile. The beautiful grounds and spacious villas are ideal for relaxation, but there may be occasional waits for dining during peak hours. Overall, it's a fantastic value for a luxurious getaway.